If you have a complaint concerning a cemetery broker transaction involving the exclusive right of sepulture in a plot, first contact Joan Muser of Lots For Less, Inc. at 972-488-2836. If you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, , 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.